The Acorn Library

Booking terms

Last updated 27 September 2026

These terms apply when you book a stay at The Acorn Library directly through this website. Bookings made through Airbnb or other platforms are covered by that platform’s terms instead.

The Acorn Library is operated by Roots & Wings Devon Ltd, a company registered in England and Wales (company number 14237953), registered office Coombe Park Farm, Woodbury Salterton, Exeter, EX5 1PZ. In these terms, “we” and “us” means Roots & Wings Devon Ltd, and “you” means the person making the booking.

1. Your booking

Your booking is confirmed once your payment has been taken and we have sent you a confirmation email. If a booking can’t go ahead for a reason on our side, for example because the same dates were booked elsewhere moments before you paid, we will tell you straight away and refund you in full.

The person making the booking must be 18 or over and will be responsible for the stay and for everyone in their party.

2. Prices and payment

Prices are in pounds sterling and include VAT at the current rate.
There is no booking fee. The total shown before you pay is the total you pay.
Payment is taken in full at the time of booking by Stripe, our payment provider. We never see or store your card details.

3. Cancellations by you

Stays of up to 28 nights

Cancel at least 5 days before check-in (by 15:00 on that day): full refund.
Cancel less than 5 days before check-in: the first night is non-refundable, and you get 50% back on the remaining nights.
If you leave early after checking in: 50% back on the nights you don’t use, except the night after you leave, which is non-refundable.

Stays of more than 28 nights

Cancel at least 30 days before check-in: full refund.
After that, the first 30 nights of the stay are non-refundable. If you cancel or leave early during the stay, the next 30 nights from the date you tell us are non-refundable.

To cancel, email hello@theacornlibrary.com. Refunds go back to the card you paid with, normally within 5–10 working days.

4. Cancellations by us

If we have to cancel your stay, for example because of damage to the Acorn or severe weather that makes it unsafe, we will give you a full refund. We are not responsible for other costs you have paid, such as travel, so we recommend travel insurance.

5. Your stay

Check-in is from 15:00 and check-out is by 11:00. Check-in is self-service with a lockbox; we will send instructions before you arrive.
The Acorn sleeps a maximum of 2 guests. No pets, please.
No smoking or vaping inside the Acorn.
Please leave the Acorn as you found it, and let us know straight away if anything is damaged or broken.

6. Safety

The bed is on a mezzanine reached by a ladder, and the outdoor bath sits on a raised deck. Please take care, especially at night and after a drink, and don’t leave the bath or its hot water unattended. The Acorn is in the countryside, so expect uneven ground outside.

7. Damage

You are responsible for any damage caused during your stay by you or your party, beyond normal wear and tear. If anything is damaged, we will contact you with evidence and a reasonable cost before asking you to pay.

8. Our responsibility to you

We will provide the Acorn as described on this website, with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not responsible for losses that were not reasonably foreseeable, or for the loss of or damage to belongings you bring. Your legal rights as a consumer are not affected.

9. Questions and complaints

If something isn’t right, please tell us during your stay so we can put it right. You can reach us on WhatsApp through the website or at hello@theacornlibrary.com.

10. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in the courts where you live.